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Terms & Conditions

Please take the time to read the following points

Important Points
Order Amendments | Order Cancellations | Order Payment
Our Delivery Methods | Your Delivery Address | Delivery Problems
3rd Party Locations | Leave Safe / Neighbour | 1st Class Post | Non-Delivery Areas
Scottish Delivery | Northern Ireland Delivery | Satisfaction Guaranteed
Privacy Policy | General Terms


Important Points

Orders are posted throughout the UK on Monday to Saturday to arrive as close to the specified delivery date as possible. Orders placed for next working day must be placed before 4pm on the day prior to the delivery date. Although it is highly recommended you book in advance.

We do not accept orders for delivery on Sundays and Public Holidays.

We highly recommend —especially for large orders— that you give us as much notice as possible to ensure we have the stock available.

It is very important to supply as much information with your order as possible, including an active E-mail address and a daytime telephone number. Just in case there is a problem.

Once you have submitted your order, you should be taken to a "Thank You" screen giving you the main details for your order. You will also receive an auto generated E-mail response confirming your order and providing you with a direct link to our Order Tracking Service.

IF YOU DO NOT RECEIVE THIS NOTIFICATION PLEASE CHECK YOUR SPAM FILTER. IF YOU STILL CAN'T FIND YOUR CONFIRMATION EMAIL YOU MUST CONTACT US IMMEDIATELY AS WE MAY NOT HAVE RECEIVED YOUR ORDER.

Order Amendments

If you need to advise us of any changes to your order please get in touch at least one full working day before the day of despatch, to allow us to respond in time.

If an amendment request is received too late we will of course endeavor to still make the changes requested but we cannot guarantee it.

Order Cancellations

If you need to cancel your order please get in touch at least one full working day before the day of despatch to allow us to respond in time.

If a cancellation request is received too late we may be able to prevent your order from being despatched or indeed if it's en route from being delivered but we cannot guarantee it.

All orders cancelled with sufficient notice will incur a 10% cancellation fee to cover the card processing fees and the additional administration involved.

All refunds for cancelled orders will made within three working days of the cancellation request being received.

Order Payment

All prices stated include service and one of our delivery options as standard. There are no hidden charges.

interMISTLETOE accepts all major credit and debit cards including Visa, MasterCard, American Express, Delta, Maestro, Solo, Electron & JCB.

Please note that interMISTLETOE.co.uk is a service operated by www.TRRS.org Ltd (Registered in England, Company Number 5359299).


All prices are quoted in UK Sterling and this is how we will charge your credit card. For customers placing orders from outside the UK your credit card company will take care of any exchange facilities through your statement.

We reserve the right to refuse any orders which remain unpaid, appear fraudulent or for which we are not completely satisfied with.

Your card will be charged at the time of your order, irrespective of the delivery date.

Delivery Methods

We offer a comprehensive array of delivery methods all at different costs and levels of guarantee and refunds. It is important to the smooth running of our service that you understand the differences and chooses the most appropriate service for your needs.

To achieve all our various delivery options we use a combination of Royal Mail's 1st Class Post, Tracked and Special Delivery services alongside both UK Mail and Interlink Express couriers.

Please note if the delivery method selected on your order doesn't match the delivery address we reserve the right to either contact you for additional payment, cancel the order or send your order using the most appropriate delivery method available to us at the time.

We also reserve the right to use different methods of delivery if due to operational requirements it becomes necessary.

Delivery Address

To achieve our greatest efficiency we require full and concise addressing details. It is most important for every order to contain the fullest, normal address details. THE MOST IMPORTANT DETAIL IS THE ADDRESS POSTCODE.

Provided full address details are supplied, as requested, all deliveries should be made very precisely.

We cannot be responsible for any problems, which occur as a result of incorrect information. If a totally incorrect address is supplied, an old address for the recipient or the wrong number in the road for example, the delivery will be made to that address. We will not be responsible for leaving at the address as given.

Delivery Problems

From time to time situations may occur which will influence our ability to provide the same high level of service. You as the customer would be kept informed, at the earliest opportunity and alternative action may need to be agreed. Examples of this type of problem are 1) Delays or suspension of the chosen delivery company's service 2) Adverse weather 3) Civil unrest 4) Strikes 5) Fuel shortages 6) Communications failures 7) Acute flower or material shortages. Placing an order with us means the acceptance of reasonable alterations and delays to our service under these conditions.

WE MUST STATE THAT WE CANNOT BE RESPONSIBLE FOR THE CONDITION OF THE MISTLETOE, HOLLY OR WREATHS, OR CLAIMS OF NON DELIVERY, IF THE RECIPIENT FAILS TO COLLECT THEM. UNDER THESE CIRCUMSTANCES NO REFUNDS OR COMPLIMENTARY RE-DELIVERY CAN BE OFFERED.

3rd Party Locations

These premises would include Hotels, Hospitals, Business, factory/office block, golf club, function room, wedding reception, hotel, hospital and many other non-domestic situations.

The main problem is that people move around. We can only deliver to a person if they are in the location we are told they should be in. If an order is sent to someone at a hotel and they have left early, we cannot be responsible. The gift will be left at that location and it becomes the responsibility of the recipient to collect it.

We must emphasize that your delivery will be made to the nearest point in the location that is allowed. We cannot be responsible should your order then not be made available to the intended recipient.

Leave safe or with a Neighbour

Due to the perishable nature of our goods all our deliveries except for Royal Mail's 1st class post Special Delivery services are sent with instructions to leave safe or with a neighbour if no-one is in. If this is not acceptable and you either prefer a signed for delivery or have additional instructions, you will need to inform us via the “Additional Comments” text box provided when you place your order.

We must emphasize if no additional instructions are received then you are giving us permission to leave your order safe or with a neighbour if deemed appropriate by the individual delivery driver concerned at the point of delivery.

Royal Mail 1ST CLASS POST

The Royal Mail advises that: First Class postage does aim for delivery by the next working day after postage. However, it is not a guaranteed next day service so we will if able always despatch your order two days prior to your requested delivery date to ensure that they are not delivered late.

Non Delivery Areas

Due to the time constraints involved with the delivery of mistletoe & holly, we are unable to deliver to the following postcodes:

Scottish Deliveries

Please be aware of the time constraints involved with the delivery of your order, there are some limitations on our scheduled service throughout the following Scottish postcodes:

Scottish Highlands - 2 Day
(The following postcodes can only be delivered on a 2 day service)

AB31–AB38, AB41–AB56, FK17–19, IV1–IV28, IV30–IV39, IV52–IV54, IV60, KW1–KW14, PA21–PA40, PH15–PH50

Mainland UK - All Day
(The following postcodes can only be delivered on an all day service)

AB10–AB30, AB39, DD7–DD11, FK16, G63, G83–G84, PH3–PH12

Mainland UK - Before 12 noon
(The following postcodes can be delivered on an all day service or a pre 12 noon service)

DD1–DD6, DG1–DG16, EH1–EH55, FK1–FK15, G1–G62, G64–G82, KA1–KA26, KA29–KA30, KY1–KY16, ML1–ML12, PA1–PA19, PH1–PH2, PH13–PH14, TD1–TD15

Northern Ireland Deliveries

All deliveries to Northern Ireland are sent out only by Royal Mail's 1st, Tracked or Special Delivery services to arrive on a Monday through Saturday.

Satisfaction Guaranteed

The goal we have set ourselves at interMISTLETOE is to make every customer a satisfied customer. If there are any problems regarding a delivery, simply E-mail us at Sales@interMISTLETOE.co.uk.

To ensure that your order arrives in a timely fashion, please check that all information entered on the order form is complete and accurate.

Privacy Policy

We use the information we collect on the site to make ordering through us convenient, pleasurable and enjoyable.

We are committed to protecting your privacy. All information collected about you at the time of ordering or registering will be dealt with lawfully (in accordance with the Data Protection Act 1998).

We do not in any shape or form, sell, trade or rent your personal information to others except to firstly, process your order and secondly, provide you with the best possible service. We however may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

We reserve the right to occasionally notify you in person about important functionality changes to the web site, new services and special offers we think you'll find valuable. You may of course opt out of receiving any mailings at anytime.

All the information we hold will be accurate and up to date. You can check the information that we hold about you by E-mailing us. If you find any inaccuracies we will delete or correct it promptly.

By using our Web site, you consent to the collection and use of this information by interMISTLETOE.

If you have any questions/comments about your privacy please get in touch.

General

All copyrights, trademarks and other intellectual property rights in the design and content of this web site are reserved to us and our licensors. Any copying of the design or contents or other unauthorized use will infringe our rights.

This website may from time to time contain links to other web sites on the internet. We are not responsible for the availability or content of those web sites.

Nothing in these conditions affect your statutory rights.

These terms and conditions shall be governed by English law and the parties hereby agree to submit themselves to the exclusive jurisdiction of the English Courts.